1. Introduction
KEEM Driving School ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name and contact details (email, phone number, address)
- National Registration Card (NRC) number and copies
- Date of birth and gender
- Emergency contact information
- Medical information relevant to driving (e.g., vision requirements)
- Payment and billing information
- Photographs for identification purposes
2.2 Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Process your enrollment and provide our services
- Schedule and manage your driving lessons
- Process payments and maintain financial records
- Communicate with you about your courses and lessons
- Comply with legal and regulatory requirements
- Issue certificates and report to relevant authorities (RTSA)
- Improve our services and website functionality
- Send promotional materials (with your consent)
4. Information Sharing
We may share your information with:
- Regulatory Authorities: Road Transport and Safety Agency (RTSA) as required for licensing and certification
- Service Providers: Third parties who assist us in operating our business (payment processors, IT services)
- Legal Requirements: When required by law, court order, or government regulations
- Business Transfers: In connection with any merger, sale, or acquisition of our business
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your personal information:
- Secure servers and encrypted data transmission
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet regulatory requirements for record-keeping
Training records may be retained for a minimum of 7 years as required by regulations.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Objection: Object to certain processing of your information
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details provided below.
8. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences
- Understand how you use our website
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect information from children under 16 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us.
11. International Transfers
Your information is primarily stored and processed in Zambia. If we transfer your information internationally, we will ensure appropriate safeguards are in place.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@keemdriving.com
- Phone: +260 97 123 4567
- Address: Plot 123, Cairo Road, Lusaka, Zambia
14. Complaints
If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the relevant data protection authority.